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  • Current: Administration & Finance Customer Satisfaction Survey

2024 Focus Forward Survey

Tell Us and Win

On Feb. 27, 2024, Administration and Finance leadership will launch the annual Focus Forward Survey to gain insight and information on how A&F departments and units are performing. The survey is open to all faculty, staff and students. For each survey completed, respondents will receive an entry for a drawing.

The survey is anonymous and comprehensive, offering individual sections that cover each unit and department separately. Campus community members are only being asked to complete the sections relevant to them.

The survey results will help all departments and units fine tune their services and deliverables to further understand customer needs.

To take the survey, click on the following link and then login using single sign-on (SSO):

Open Focus Forward Survey

Survey Information

Customer Satisfaction Survey

Focus Forward is Administration and Finance’s annual Customer Satisfaction Survey. We would like to invite you to share your feedback on our division’s services to the campus community over the past year.


Prizes

While the survey covers every unit and department within A&F, you are only being asked to complete the sections relevant to you. For every department survey that you complete, you will be entered into a drawing for prizes. Nearly 40 winners will be selected for prizes including an Apple Watch Series 9, a MOMILLA Sunrise alarm clock with wireless charging sound machine, Fujifilm Instax Mini Smartphone Printer Bundle, a Bluetooth karaoke microphone, Cal Poly Tumblers or one of 30 Amazon or Grubhub gift cards.

The survey will be open until midnight on March 22.

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Frequently Asked Questions

  • When will the survey link be ready?
    The survey will be accessible by the link located on this page and in your email invitation received on Feb. 27. The link will be live from Feb. 27 through March 22, 2024.
  • Why do I need to authenticate using single sign-on?
    To ensure the identity of the individual accessing the survey, SSO matches the invitee list as a Cal Poly community member. It also provides demographic factors used to categorize results while preserving the confidentiality of the individual.
  • Are my responses confidential?
    Yes. Individual responses are confidential. All survey results will go directly to the survey professional’s team, and no responses will be connected with individuals.
  • What if I can't finish all at once?
    If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses and progress will be saved. To access again, use the survey link and log in through SSO. Once you hit SUBMIT SURVEY and your survey is submitted, you will not be able to re-enter the survey and make changes.
  • How will the information be used?
    A&F is committed to continuous improvement. Information from this survey will be utilized to help A&F departments identify areas to enhance business processes and customer service. You have an opportunity to recognize individuals who have provided excellent service across the division.
  • What is the schedule of this year's survey?
    Survey period opens on Feb 27, 2024. Reminder emails will be sent out on March 5, 12 and 20. The last day to participate in the survey is March 22, 2024.
  • How do I win prizes?
    You will be presented with a list of A&F departments to rate. Each time you complete one department survey your name will be added into a grand prize drawing for a chance to win prizes including an Apple Watch Series 9, a MOMILLA Sunrise alarm clock with wireless charging sound machine, Fujifilm Instax Mini Smartphone Printer Bundle, a Bluetooth karaoke microphone, Cal Poly Tumblers or one of 30 Amazon or Grubhub gift cards. The more departments you rate, the more chances to win.
  • When are the prize winners announced?
    Within two weeks of the survey closing, the winners will be notified via their Cal Poly email account. Prizes will be distributed in a way convenient and safe for the winner (mail or on-campus).
  • Who do I contact with questions?
    Contact Lori Serna at afd-customer-survey@calpoly.edu or call 805-756-5867
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Results from 2023 Survey

2023 Total Invitations: 25,330

Students Staff (incl. CPC/ASI) Faculty External Customers
Total Invitations 21,947 2,030 1,331 22
Total Respondents 627 245 53 4

Trends

Trends – All History 2016 2017 2019 2021 2022 2023
Total Invites 17,241 17,388 23,558 23,855 24,445 25,330
Total Respondents (individuals) 1,366 1,089 1,695 1,054 980 929
Percentage of respondents to invitations 7.92% 6.26% 7.00% 4.40% 4.00% 4.00%

Overall survey results were positive…

scores ranging from 2.88 to 4.25 on a 5-point satisfaction scale.

Of the 23 departments surveyed:

  • 0 was in the “Excellent” range (4.30 and above)
  • 18 were in the “Good” range (3.60 to 4.29)
  • 4 were in the “Marginal” range (3.00 to 3.59)
  • 1 was in the “Low” range (Below 3.00)
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Department Rankings

  • Results from 2021 Survey
    2021 Total Invitations: 23,855
    Students Staff Faculty
    Total Invitations 20,605 1,988 1,262
    Total Respondents 719 295 40
    Trends
    2016 2017 2019 2021
    Total Invites 17,241 17,388 23,558 23,855
    Total Respondents 1,366 1,089 1,695 1,054
    Percentage of respondents to invitations 7.92% 6.26% 7.00% 4.00%

    Overall survey results were positive…

    Scores ranged from 3.15 to 4.73 on a 5-point satisfaction scale.

    Of the 26 departments:

    • 4 were in the “Excellent” range (4.30 and above)
    • 17 were in the “Good” range (3.60 to 4.29)
    • 5 were in the “Marginal” range (3.00 to 3.59)
    • 0 were in the “Low” range (below 3.00)
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  • Results from 2022 Survey

    2022 Total Invitations: 24,445

    Students Staff Faculty
    Total Invitations 21,159 1,963 1,333
    Total Respondents 640 276 64

    Trends

    2016 2017 2019 2021 2022
    Total Invites 17,241 17,388 23,558 23,855 24,445
    Total Respondents 1,366 1,089 1,695 1,054 960
    Percentage of respondents to invitations 7.92% 6.26% 7.00% 4.40% 4.00%

    Overall survey results were positive…

    Scores ranged from 3.10 to 4.45 on a 5-point satisfaction scale.

    Of the 24 departments:

    • 1 were in the “Excellent” range (4.30 and above)
    • 17 were in the “Good” range (3.60 to 4.29)
    • 6 were in the “Marginal” range (3.00 to 3.59)
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