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Baseline Services

ANTS is always here to help. Below is a list of the basic services which we provide for the Administration & Finance Division.

Technical Support and General Consultation

  • Provides direct technology support for AFD employees
  • Maintain current levels of supported hardware and software (Computer Refresh).
  • Maintain current versions of desktop software Microsoft Word, Excel, PowerPoint, Project, Visio, and Access.
  • Provide technology support for printers, scanners, and other peripheral devices.
  • Provide technology support for Smartphones and PDA services.
  • Provide technical equipment and setup for meetings; laptops, projectors and phones using ANTS Meeting Technology Services
  • Single Point of Contact for new and separating employees. ANTS gets accounts and trains new staff on technology.
  • Technical Training: Question and ANTSers sessions on emerging projects, department requested specific training sessions and some standard applications.
  • Evaluate software and hardware for AFD technical needs.
  • On demand support. One-call support center answered by ANTS staff at 805-756-ANTS.

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Installation of Software & Hardware

  • Install required and requested software on all AFD workstations
  • Install and configure all PCs, monitors, printers and peripherals.
  • Consult on hardware and software technical solutions.

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E-Mail & Calendaring Support

  • Full support, troubleshooting and training on Outlook and supported smartphone platforms.

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Web Content Support

  • Web training, maintenance and support.
  • Full support for ADA compliance and testing.

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  • Assistance with computer viruses, malware, and vulnerabilities, and how to prevent them
  • Assure IT data security through consistent patching, server and workstation configuration and firewall protection.
  • Provide support and reporting for annual IT self-assessment.
  • Provide consulting and assistance for PCI compliance.
  • Provide Business Continuity coordination for campus.

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Network Support

  • Provide and maintain the AFD local area network for sharing files and printers;
  • Provide access to the campus network (email, calendar, PeopleSoft, other campus services) and the Internet.

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Specialized Application Support

  • Network and database support services for application software
  • Campus fire and intrusion alarms
  • Facility management (FAMIS)
  • Campus Parking, Document Imaging, Campus Property, EOC, Campus Training
  • Various other UPD, Facilities, Distribution Services, Risk Management, Administrative and Finance specialized software applications

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Business Process Improvement

  • Lead coordinated Business Process Improvement efforts for AFD
  • Coordinate Kaizen and process mapping events.
  • Apply technology solutions where applicable.

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