ANTS Tip

Chrome Switch


Continue reading ›

ANTS Support and Service Hours

Service Weekday Saturday Sunday
General ANTS Workstation/Server Support 7:30am - 5:00pm[1] Available for emergencies or planned support events[1] Available for emergencies or planned support events[1]
File Services - user file access Round the Clock[2] Round the Clock[2] Possible outage: 7am to 12pm
Print Services - non-local printer access Round the Clock[2] Round the Clock[2] Possible outage: 7am to 12pm
ImageNow Round the Clock[2] Round the Clock[2] Possible outage: 7am to 12pm
SCADA Round the Clock[2] Round the Clock[2] Possible outage: 7am to 12pm
Energy Management System Round the Clock[2] Round the Clock[2] Possible outage: 7am to 12pm
FAMIS Databases Round the Clock[2] Down Sat 5pm thru Mon 5am Down Sat 5pm thru Mon 5am
Alarm System Round the Clock[2] Round the Clock[2] Round the Clock[2]
Scheduled Network Outage[3] None None 7am to 12pm

1. The support times apply to the general users; additional support is available by request for mission-critical areas (i.e. Engineering Services, University Police, etc.) and off-hour AFD services (custodial.)

2. ANTS support is available during the general support hours. Afterhours support on these systems is provided by request/need. System use may be impacted in the evenings when Backups are running.

3. ANTS reserves this time to do scheduled server maintenance including patching, upgrades, data moves and other preventative maintenance. Any/All AFD Network services may be unavailable during this time frame. ANTS will provide separate communication to users if we intend to have network outages outside of this window.

Back to top

Related Content

Get Help

Contact information

Meeting Technology

Photo of Epson Projector

Need tech equipment for your meeting? Let us set it up!

Learn about MTS

Training Classes

Excel screenshot

Improve your computer skills at our Questions and ANTSers sessions.

See class schedule

Account Changes

So many systems, so many accounts. We can help!

Start an account change