Mail and parcels received for student residents of Cerro Vista are available in two separate locations based solely on whether the items required a signature upon delivery. Signature waivers are not recognized by couriers delivering parcels to Cal Poly and thus can not be recognized by Cal Poly staff. Items that require a signature are available at the Canyon Post Mail Center while items not requiring a signature are available at the Cerro Vista community center front desk. Please see below for more information:
Items Located at the Canyon Post Mail Center
The Canyon Post Mail Center, located in Poly Canyon Village, provides secure package distribution to all student residents of Cerro Vista and Poly Canyon Village. All items that require a signature upon delivery are delivered directly to the Residence Hall Package Center. Once received, parcels are processed and an email is sent to the recipient informing them of where and how to retrieve their parcel. Email notifications are sent to the recipients Cal Poly email address, no exceptions. We suggest adding firstname.lastname@example.org as a personal email contact when having emails forwarded from your Cal Poly email account to an alternate email account. All parcels are processed same day. If the item was shipped using one of the following services, your package can be found at the Canyon Post Mail Center:
- UPS (Our preferred shipping service.)
- FedEx Ground
- FedEx Home
- Overnight Express
- Golden State Overnight
- California Overnight
- USPS Express Mail
- USPS Insured Mail
- USPS Signature Confirmation Mail
- USPS Registered Mail
- USPS Certified Mail
Distribution Services accepts responsiblity for all items located at the Canyon Post Mail Center. A lost item will be reimbursed up to the price of the item or $100; whichever is less.
Items Located at the Cerro Vista Community Center Front Desk
Most items sent through the United States Postal Service are received at Canyon Post, sorted by residence hall, and distributed to the individual residence hall front desks. All correctly addressed mail is processed and delivered same day. Items received at the residence hall front desks are processed by front desk staff. Smaller items are placed in the residents mail box. Larger items are labeled and a package slip is placed in the residents mail box. If the item was shipped using one of the following services, your item can be found at your residence hall front desk:
- USPS First Class
- USPS Media Mail
- USPS Priority Mail
- USPS Delivery Confirmation
- FedEx SmartPost
- UPS SurePost
Note: Use the above services at your own risk.
Distribution Services assumes no liability for items lost when using any of the aforementioned services for the following reasons:
- Items using the 'Delivery Confirmation' service are scanned as delivered well before leaving the United States Postal Service sorting facility which in no way indicates correct delivery dates, times, or whether the item has ever reached campus. In addition, some items using the 'Delivery Confirmation' service never receive an actual delivery scan by the USPS.
- Distribution Services does not hire or supervise Cerro Vista front desk staff. This means we are unable to determine if an item was lost while at the Cerro Vista community center front desk.