Overview

Service Requests allow campus community members to easily to submit requests directly to Facilities Management & Development. *For browser, please use Chrome to submit the request. Firefox and Internet Explorer will not work.

Basic Service Request Types

Title	Charge Back?	Purpose
Maintenance or repairs	No	General maintenance or repair requests for: State buildings Grounds Campus-wide roads Utility infrastructures Building maintenance is strictly limited to repair and maintain the 'as-built' (existing) infrastructure. 'Maintenance or Repairs' requests are covered under maintenance funds and are no charge to the requesting department. Infrastructure upgrades/improvements and maintenance or repairs to non-state (auxiliary) buildings are not covered under maintenance.
Minor request	Yes	Any services that include infrastructure improvements/upgrades to state buildings or, general maintenance and improvements/upgrades to non-state buildings. Minor requests require ChartFieldString(s) from the requesting department(s) for billing allocation.
Minor request w/ estimate	Yes	Any services that require an estimate from the requesting department(s) prior to performing infrastructure improvements/upgrades to state buildings or general maintenance and improvements/upgrades to non-state buildings. Minor requests w/estimates require ChartFieldString(s) from the requesting department(s) for billing allocation.
Project request	Yes	Any service that requires multiple trade shops and/or outside contractors to perform the work. Projects are assigned a Facilities Planning & Capital Projects manager to coordinate the project.  Project requests require approval from an appropriate approving official and a ChartFieldString(s) from the requesting department(s) for billing allocation.

Creating a Service Request

Not all fields listed will be on all request types.

Fields that are required have an asterisk "*".

1. Click on the type of request you would like to submit.
2. Fill out all of the details of the request: (Note: Not all fields will be on all request types)
   1. General
      • Internal requestor: will automatically be populated with the name, email, and phone number of the logged in user.
   2. Location
      • Property: building or general location of the request
        •  The "Property" field is required for all requests.
        •  Planon will auto-suggest values as you type or you can click the lookup button .
      • Space: room or location within the property.
        •  If "Property" is set first, the spaces will be filtered to only that property.
        •  Planon will auto-suggest values as you type or you can click the lookup button .
   3. Service Request Details
      • Brief description: a short description of the request.
        •  The "Brief description" field is required for all requests.
      • Detailed description: this field can be used describe your request in detail.
      • To be approved by: The individual that will be responsible for approving the request.
        •  You can click the lookup button  or start typing and Planon will auto-suggest people by searching on first name, last name, and username.
      • Billing Allocation: Click the lookup button  to enter ChartFieldString(s) that will be billed for any requests that require charge back. 
        •  The "Billing Allocation" field is required for charge back requests.
        •  See Adding Billing Allocations - Self Service User Guide for additional details.
   4. Documents
      • Files: files or pictures can be added by to the request by dragging and dropping the files or selecting the 'Browse' link.
        • Documents should be uploaded to supplement request details.
        • A maximum of 5 files can be uploaded to a request.
3. Click the Submit button.
4. Review the details on the confirmation page.
   •  If any changes are needed select Edit to return to the request window. 
5. Click Close.