2023 Focus Forward Survey

Administration & Finance wants to get your valued perspective.

The annual Focus Forward Survey’s purpose is to collect your experience with A&F departments & services over the last 12 months. We have enlisted a team of survey professionals at UC San Diego to perform the survey’s administration, reporting and analysis functions. 2023 marks our sixth annual Customer Satisfaction survey.


To take the survey, click on the following link and then login using single sign-on (SSO):

Survey Opens February 28th

Customer Satisfaction Survey

Focus Forward is Administration and Finance’s annual Customer Satisfaction Survey. We would like to invite you to share your feedback on our division’s services to the campus community over the past year.


Prizes

While the survey covers every unit and department within A&F, you are only being asked to complete the sections relevant to you. For every department survey that you complete, you will be entered into a drawing for prizes. Close to 40 winners will be selected for prizes including a 36 inch Blackstone Griddle, a Ninja DualBrew Pro coffee system, Beats Studio Wireless Buds, a Spike Ball Set or one of 30 local business gift cards.

The survey will be open until midnight on March 24.

Frequently Asked Questions

  • When will the survey link be ready?
    The survey will be accessible by the link located on this page and in your email invitation received on Feb. 28. The link will be live from Feb. 28 through March 24, 2023.
  • Why do I need to authenticate using single sign-on?
    To ensure the identity of the individual accessing the survey, SSO matches the invitee list as a Cal Poly community member. It also provides demographic factors used to categorize results while preserving the confidentiality of the individual.
  • Are my responses confidential?
    Yes. Individual responses are confidential. All survey results will go directly to the survey professional's team, and no responses will be connected with individuals.
  • What if I can't finish all at once?
    If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses and progress will be saved. To access again, use the survey link and log in through SSO. Once you hit SUBMIT SURVEY and your survey is submitted, you will not be able to re-enter the survey and make changes.
  • How will the information be used?
    A&F is committed to continuous improvement. Information from this survey will be utilized to help A&F departments identify areas to enhance business processes and customer service. You have an opportunity to recognize individuals who have provided excellent service in-person and virtual across the division.
  • What is the schedule of this year's survey?
    Survey period opens on Feb 28, 2023. Reminder emails will be sent out on March 7, 14 and 23. The last day to participate in the survey is March 24, 2023.
  • How do I win prizes?
    You will be presented with a list of A&F departments to rate. Each time you complete one department survey your name will be added into a grand prize drawing for a chance to win prizes including a 36 inch Blackstone Griddle, a Ninja DualBrew Pro coffee system, Beats Studio Wireless Buds, a Spike Ball Set or one of 30 local business gift cards. The more departments you rate, the more chances to win.
  • When are the prize winners announced?
    Within two weeks of the survey closing, the winners will be notified via their Cal Poly email account. Prizes will be distributed in a way convenient and safe for the winner (mail or on-campus).
  • Who do I contact with questions?
    Contact Lori Serna at afd-customer-survey@calpoly.edu or call 805-756-5867
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Marketing Toolkit

Help Spread the Word

Now that you’ve taken the survey help us get the word out about the 2023 Focus Forward Customer Satisfaction Survey. Offering a quick and simple way to do just that, the Tool Kit includes a designed Zoom background and a 2023 promo flyer.



Adding an Image to a signature in Outlook in a browser

  1. In Outlook in a browser, click the Settings icon on the toolbar. It looks like a gear.
  2. In the Search textbox, type “signature”.
  3. Click Email signature. The Compose and reply panel opens.
  4. At the bottom of your signature, use the Insert Pictures button and select the survey image.
  5. Hit the Enter button to move down a line from the picture.
  6. Type “Take the Survey Now!”
  7. Highlight the text you just entered and click the Link icon (you might have to click the … icon to find it).
  8. In the web address field, put afd.calpoly.edu/survey and click OK.

Adding an Image to a signature in Microsoft 365 or Outlook 2016 or 2019

  1. Click the File menu.
  2. Select Options from the left navigation panel.
  3. Select Mail from the Outlook Options dialog.
  4. Click the Signatures… Button. This will open the Signatures and Stationery dialog.
  5. Highlight the signature you wish to change.
  6. Review your Choose default signature options in the top right.
  7. Make your edits in the Edit Signature section.
  8. After the last line, press your Enter key twice to add spacing for the image.
  9. Click the Image icon. It's just to the right of Business Card. The Insert Picture dialog appears. Select your image file and click Insert.
  10. Your image will appear at the bottom with an outline.
  11. On the toolbar, click the Link button.
  12. In the Edit Hyperlink dialog, enter afd.calpoly.edu/survey in the Address: field at the bottom.
  13. Press OK.
  14. Press OK again.
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Results from 2022 Survey

2022 Total Invitations: 24,445

Students Staff Faculty
Total Invitations 21,159 1,963 1,333
Total Respondents 640 276 64

Trends

2016 2017 2019 2021 2022
Total Invites 17,241 17,388 23,558 23,855 24,445
Total Respondents 1,366 1,089 1,695 1,054 960
Percentage of respondents to invitations 7.92% 6.26% 7.00% 4.40% 4.00%

Overall survey results were positive…

Scores ranged from 3.10 to 4.45 on a 5-point satisfaction scale.

Of the 24 departments:

  • 1 were in the “Excellent” range (4.30 and above)
  • 17 were in the “Good” range (3.60 to 4.29)
  • 6 were in the “Marginal” range (3.00 to 3.59)
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  • Results from 2021 Survey
    2021 Total Invitations: 23,855
    Students Staff Faculty
    Total Invitations 20,605 1,988 1,262
    Total Respondents 719 295 40
    Trends
    2016 2017 2019 2021
    Total Invites 17,241 17,388 23,558 23,855
    Total Respondents 1,366 1,089 1,695 1,054
    Percentage of respondents to invitations 7.92% 6.26% 7.00% 4.00%

    Overall survey results were positive…

    Scores ranged from 3.15 to 4.73 on a 5-point satisfaction scale.

    Of the 26 departments:

    • 4 were in the “Excellent” range (4.30 and above)
    • 17 were in the “Good” range (3.60 to 4.29)
    • 5 were in the “Marginal” range (3.00 to 3.59)
    • 0 were in the “Low” range (below 3.00)
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