Coronavirus Information from Administration & Finance

2021 Focus Forward Survey

Administration & Finance needs your valuable perspective.

This survey’s purpose is to collect your experience with our services both in-person and with the virtual transition, during the last 12 months. We have enlisted a team of survey professionals at UC San Diego to perform the survey’s administration, reporting, and analysis functions. 2021 marks our fourth survey, and the next iteration of our annual Customer Satisfaction survey.

To take the survey, click on the following link and then login using single sign-on (SSO):

Take the Survey Today!

Customer Satisfaction Survey

Focus Forward is the next iteration of the annual Administration and Finance Customer Satisfaction Survey. We would like to invite you to share your feedback on our division’s services to the campus community over the past year.

Help A&F Focus Forward by Looking Back

The gathered survey responses will help leadership learn from customer experiences with each department in a way that shares their knowledge and values. This survey offers an opportunity to reflect on and assess needs to help us focus on continuous improvement.


While the survey covers every unit and department within A&F, you are only being asked to complete the sections relevant to you. For every section that you complete, you will be entered into a drawing for prizes. Close to 60 winners will be selected for prizes ranging from an iPad Mini Pro to a day at Dairy Creek Golf Range to Amazon and local business gift cards.

The survey will be open until April 30.

Frequently Asked Questions

  • When will the survey link be ready?
    The survey will be accessible by the link located on this page and in your email invitation received on April 7. The link will be live from April 7 through April 30, 2021.
  • Why do I need to authenticate using single sign-on?
    To ensure the identity of the individual accessing the survey, SSO matches the invitee list as a Cal Poly community member. It also provides demographic factors used to categorize results while preserving the confidentiality of the individual.
  • Are my responses confidential?
    Yes. Individual responses are confidential. All survey results will go directly to the survey professional’s team, and no responses will be connected with individuals.
  • What if I can’t finish all at once?
    If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses and progress will be saved. To access again, use the survey link and log in through SSO. Once you hit SUBMIT SURVEY and your survey is submitted, you will not be able to re-enter the survey and make changes.
  • How will the information be used?
    A&F is committed to continuous improvement. Information from this survey will be utilized to help A&F departments identify areas to enhance business processes and customer service. You have an opportunity to recognize individuals who have provided excellent service across the division. We are also seeking feedback on our virtual service transition during 2020 in order to understand what services to adjust or adapt going forward.
  • What is the schedule of this year’s survey?
    Survey period opens on April 7, 2021. Reminder emails will be sent out on April 14 and April 21. The last day to participate in the survey is April 30, 2021.
  • How do I win prizes?
    You will be presented with a list of A&F departments to rate. Each time a participant completes one department survey their name will be added into a grand prize drawing for a chance to win an iPad Mini, or one of nearly 60 gift certificates to Amazon, Grub Hub, other Cal Poly and SLO county dining, activities, and more. The more departments you rate, the more chances to win.
  • When are the prize winners announced?
    Within 2 weeks of the survey closing, the winners will be notified via their Cal Poly email account. Prizes will be distributed in a way convenient and safe for the winner (mail or on-campus).
  • Who do I contact with questions?
    Contact Lori Serna at or call 805-756-5867

Marketing Toolkit

Help us get the word out about Focus Forward. Offering a quick and simple way to do just that, the Tool Kit includes a designed Zoom background and a flyer.

Adding an Image to a signature in Outlook in a browser

  1. In Outlook in a browser, click the Settings icon on the toolbar. It looks like a gear.
  2. In the Search textbox, type “signature”.
  3. Click Email signature. The Compose and reply panel opens.
  4. At the bottom of your signature, use the Insert Pictures button and select the survey image.
  5. Hit the Enter button to move down a line from the picture.
  6. Type “Take the Survey Now!”
  7. Highlight the text you just entered and click the Link icon (you might have to click the … icon to find it).
  8. In the web address field, put and click OK.

Adding an Image to a signature in Microsoft 365 or Outlook 2016 or 2019

  1. Click the File menu.
  2. Select Options from the left navigation panel.
  3. Select Mail from the Outlook Options dialog.
  4. Click the Signatures… Button. This will open the Signatures and Stationery dialog.
  5. Highlight the signature you wish to change.
  6. Review your Choose default signature options in the top right.
  7. Make your edits in the Edit Signature section.
  8. After the last line, press your Enter key twice to add spacing for the image.
  9. Click the Image icon. It’s just to the right of Business Card. The Insert Picture dialog appears. Select your image file and click Insert.
  10. Your image will appear at the bottom with an outline.
  11. On the toolbar, click the Link button.
  12. In the Edit Hyperlink dialog, enter in the Address: field at the bottom.
  13. Press OK.
  14. Press OK again.