Working With Difficult People

The course will explore various types of difficult people and situations, providing insights into understanding behavior patterns, communication techniques, and conflict resolution strategies. Through a blend of lecture and interactive discussions, learners will gain practical tools to navigate and transform difficult situations into positive outcomes.

• Contact: Lennon Prothro-Jones, lprothro-jones@csum.edu, learnandgrow@calpoly.edu
• Time and Dates: 10:00 am - 11:00 am, On Nov 12
• Location: Zoom