To assist in this new remote working and learning environment. The latest information regarding Procure to Pay functions (Procurement, Payment and Distribution Services)

Missing Packages

All missing package inquiries must be made by the student resident who is missing the item, either in person or via email from a Cal Poly email account. Student residents who believe a package is more than 3 business days late, and have not been notified of its arrival by Distribution Services, need to follow these steps:

Conduct Preliminary Research

  • Track your item and make sure it reached Cal Poly, not just San Luis Obispo. The delivery scan should show a delivery zip code of 93410.
  • Identify the exact addressing, tracking number, and carrier that was used to send the package.

Contact Distribution Services

  • Contact Distribution Services at from a Cal Poly email account. Provide a tracking number, the addressing used to send the package, and a general description of the item that is missing. Note: In times of peak package volume, student residents who approach the customer service window to inquire about a missing package may be directed to inquire via a Cal Poly email account
  • Distribution Services' staff will conduct a full search for your item.
  • You will be contacted by email of the results of the investigation. Please allow 5 business days for a full investigation to be completed.
  • If the item is unable to be located we strongly recommend filing a police report with the University Police Department.