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To assist in this new remote working and learning environment. The latest information regarding Procure to Pay functions (Procurement, Payment and Distribution Services)

SBS COVID INFORMATION

Sequoia Package Center

The Sequoia Package Center, located behind Sequioa Hall, provides secure mail and package distribution to all students living in the following apartments: North Mountain Halls, Fremont, Muir, Santa Lucia, Sequoia, Tenaya, and Trinity. Once received, packages and mail are processed and an email is sent to the recipient informing them of where and how to retrieve their item. Email notifications are sent to the recipients' Cal Poly email address, no exceptions. We suggest adding packagecenter@calpoly.edu as a personal email contact when having emails forwarded from your Cal Poly email account to an alternate email account. All packages and mail are typically processed, with emails sent to recipients, on the day they are received on campus. Under rare circumstances, mail and packages may take an additional 1 business day for processing.

Hours of Operation

Fall Quarter 2022 Schedule (starting September 19th)

Day Hours
Monday through Friday 12:00 p.m. to 8:00 p.m.
Saturday 2:00 p.m. to 6:00 p.m.
Sunday Closed

Closed Friday, November 11th, for observance of Veteran's Day

Closed Wednesday through Saturday, November 23rd through 26th, for observance of Thanksgiving

Security

All items received by the Residence Hall Package Center are locked in a secured area designed just for student packages and trackable mail.

For optimal service, we highly recommended that packages and sensitive mail be sent via a shipper using a tracking number and requiring a signature (i.e., UPS, FedEx, or USPS Express Mail).

It is recommended that any valuable items, such as computers and cameras, be insured for the value of the item. Neither Cal Poly Distribution Services nor the Housing Department will be responsible for the delivery of any packages that have a value over $50.

All packages and trackable mail received will use the unique bar code tracking number assigned to the package by the shipper to assure that the student receives the correct package. Each student is required to show his or her Cal Poly ID or some type of photo ID that matches the name on the package. A signature of the package recipient is also required after proper identification has been provided.

Fall Quarter

Mailing Addresses

Mailing addresses have been issued. Make sure to check your Cal Poly email before contacting Distribution Services

Warnings from the USPS or other companies that the mailing addresses issued to student residents are not valid are incorrect. Please use the address provided.

A simple zip code check on USPS.com will show that the addresses issued are fully valid as per the USPS.

Package Delays

Due to current extreme package volume, you may experience 24-48 hour delays between an Amazon notification and a notification from Distribution Services to pick up your items.

Package volume should subside by mid-October, at which point you should be notified by Distribution Services to pick up your package on the same day it is received.

3rd Party Deliveries

Door-Dash, Uber Delivery, Instacart, etc.

Distribution Services does not accept deliveries from 3rd party delivery providers. Arrangements for such deliveries need to be made between the service and the recipient directly.

Questions?

Email Us

Please email packagecenter@calpoly.edu with any questions you may have regarding mail and package distribution.

Due to exreme package volume, phone calls or voicemails may not be answered or returned. An email will always elicit a response.