A refund can only be processed when a credit balance exists on the Student Account.
Most financial aid refunds are processed automatically - except those that override a personal payment (State University Grant, Cal Grant A and Middle Class Scholarships may do this) which will require that the student submits a Refund Request.
Financial Aid refunds may be direct deposited into a personal bank account (applicable only if the student has already set up direct deposit). If direct deposit is not set up, a paper check will be mailed. Use the "Direct Deposit for Refunds" link in Self Service section of Money Matters (student's Cal Poly portal) to set up, check or update your direct deposit information.
Any financial aid refund is based on your enrolled units at the time the financial aid disbursed/posted to your Student Account. If you subsequently drop below full time status (12 units), you may not be eligible for 100% of your financial aid disbursement and you may be required to return a portion of the aid that was refunded to you.
Please monitor your Cal Poly portal after the Add/Drop period for any financial aid award adjustments and related account balances that might be due.
If Direct Deposit for Refunds is not set up, a paper check will be sent to the "Mail" address listed in student's Cal Poly portal. Student addresses can be updated from the Personal Info tab.
Most refunds of excess Financial Aid will be in the bank (direct deposit) or in the mail within 2-4 business days of when the Aid was disbursed. A Refund resulting from dropping a class during Add/Drop period or withdrawing from a term once classes have begun will take longer (can be as much as 4 weeks) to process.
CASHCOURSE: Want to learn more about how to make informed financial decisions, student loans, repayment and managing credit card debt? The Cal Poly Campus Wellbeing program offers CashCourse to provide students with financial tips and education about financial topics. Learn more and sign up at the Campus Wellbeing Programs page.
For more information regarding registration fee refunds please see the Registration Fee Refund policy. Note: Students withdrawing from the term after add/drop closes must do so through the Office of the Registrar.