Watch the following videos put together by our Student Solutions Support team to learn about Money Matters in your Cal Poly portal and how to access and/or share financial information with your Supporters.
Share My Info
Share My Information is our own reporting mechanism whereby a Mustang Supporter can see similar information that the student sees through their Cal Poly portal. This can include Student Account Balances, Due Dates, Financial Aid and even Grades (if elected by the student).
Money Matters for New Students - Guide
New Student Introduction
Here our Student Solutions Support Specialists introduce themselves and the video series.
A few quick tips on basic charges for Registration-Tuition, Housing and Dining ... and how those balances may appear on Money Matters.
Term Payment Plans
Fees post each quarter as students are enrolled in classes, usually with a single due date. Cal Poly offers a Term Payment Plan to allow for a more flexible payment option.
The student must self-enroll (from the Student Center) in the payment plan each quarter after their charges have posted and prior to the Class Cancellation date for the quarter. The Term Payment plan will split the current quarter's Registration and Tuition fees into three monthly payment amounts. Once enrolled in the payment plan, students can easily view and make monthly payments through the CASHNet Online Payment system.
What is it? - The Term Payment Plan affords a student the opportunity to spread out most Tuition-Registration and Mandatory Campus Based Fees into three installments with due dates one month apart. The first due date is always the system-wide due date for that quarter with subsequent due dates one and two months later.
If you want to be in a Term Payment Plan for the quarter, you MUST ENROLL in the plan following a four step process. See the Set Up Guide.
When Is It Available? - You may enroll in the Term Payment Plan during the period from when charges post for the quarter until the Class Cancellation date for that quarter. Due dates are posted on our When to Pay web page.
Set Up Guide - Our Step-By-Step Tutorial can be viewed here - Tutorial.
Housing and Dining Charges
A few quick tips on Housing and Dining Charges and their payment schedule (which is different from Registration-Tuition).
Financial Aid Overview
A quick overview of the Financial Aid Process - Aid is Offered, Accepted and then Disbursed. What does that all mean? We explain.
How to Pay - Students
How to access the Student Payment Portal and make payments for Tuition-Registration, Housing or Dining.
NOTE: The CASHNet Online Payment System has been updated to a new look. Some images in this video may not match exactly what you see in your payment portal. We are working on an updated guide.
How to Make a Partial Payment
When you go into the Payment Portal (Student or Supporter), you don't have to pay the full balance. Here's how to make a partial payment towards Tuition-Registration, Housing or Dining.
Give Your Mustang Supporter Access
A few quick tips on how to keep your Mustang Supporter connected to what's going on in your Student Account - so they can see what's due when and make payments.
Set Up "Authorize to Release (FERPA)"
How to set up Authorize to Release and provide expressed consent for us to share financial information with your Mustang Supporters.
Set Up a Supporter Payment Portal
How to Set Up your Mustang Supporter with access to their own Payment Portal.
Direct Deposit for Refunds
When there is a credit balance on the Student Account (either from excess Financial Aid or a personal payment in excess of charges), the credit can be refunded. Setting up Direct Deposit for Refunds insures that the money gets back to the student as quickly and safely as possible.
Registration Holds and Past Due Balances
When a financial obligation is past due, a Registration Hold is placed on the Student Account preventing the student from adding or changing classes.
If you do NOT have Financial Aid and have a past due balance prior to the beginning of the term, you may be subject to Class Cancellation - and have all your enrolled classes dropped.
Money Matters for Mustang Supporters - Guide
We have put together a full outline of everything you need to know to be an awesome Mustang Supporter and help your student with the financial part of their university education at Cal Poly. There are four videos in the set presented by our Solutions Support Facilitator in Student Accounts.
Introduction - Overview
If you only have time to watch one video, this is the one to watch. We outline great resources available to both students and their supporters as well as the one, very important Rule of the Road when it comes Cal Poly and Student Accounts.
What, When and How to Pay
This video presents an overview of payment options, how charges post to the account and how to manage due dates.
Financial Aid Primer
An overview of the Financial Aid process and how Financial Aid is applied to Student Account Balances.
Review and Supporter Punch List
A quick review of some of the more unique terms used in Student Accounts and Financial Aid and a punch-list of important dates and tasks to start off the fall quarter in good standing.