Fall 2021 Important Dates

Fees Viewable - First Years - 08/09/2020
Fees Viewable - Transfers when enrolled starting 08/12/2020
Students WITHOUT Financial Aid — Past due the later of 08/24/2020 or 7 days after posting, Class Cancellation: 08/31/2020
Students WITH Financial Aid — Past due: 09/14/2020, not subject to class cancellation

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Outstanding Account Balance

Enrolled Students

If you are an enrolled student, your outstanding account balance must be paid in full prior to registration for the next quarter. For example, even if you have financial aid which usually gives you clearance to register for an upcoming term, but you have a past due balance on your account in the current (or previous) term, you will not be able to register until the past due balance is paid in full.

  • An up-to-date summary of your student account is viewable from the Money Matters tab on the my.calpoly.edu portal - find out how much you owe and link to the on line payment site.
  • Payments are applied to the charges you wish to pay: registration, housing, and/or dining. Note: your payment will not be applied to housing or dining charges unless you choose a housing or dining payment option.
  • Please feel free to contact the Student Accounts Office at (805)756-1428 if you have questions.
  • Make sure you keep your address up to date on my.calpoly.edu (Personal Info tab).

Paying Your Balance Due

Online Payment Services

Pay online by credit card or eCheck. For more information, check out the Online Payments page. For for help with these services, call 805-756-2256.

Mailing In a Payment

Make check payable and mail to

Cal Poly State University
University Cashier
Administration Bldg., Room 131E
San Luis Obispo, CA 93407

IMPORTANT: to avoid processing delays, mailed in payments should always include the student's Cal Poly EMPL ID#, name, and the items/amounts which are being paid. For your convenience, download a Payment Remittance Form.

Expected Payment Delivery Time

Payments made through our online eCheck/Credit Card system before 5:00 PM will credit the student's account within minutes. Payments made after 5:00 PM or on weekends and holidays will credit the student's account the next business day.

Mailed in payments take an average of 7 to 10 business days to reach Cal Poly. Because we do not remove account holds until debts are paid in full, we strongly recommend the use of our on line payment system.

Students No Longer In Attendance

All Cal Poly students have access to their Cal Portal for up to two years beyond their last term of enrollment. Even though our students are graduating and moving on, their Cal Poly account may not yet reflect all transactions associated with the cost of their education. The portal also provides annual tax information (1098-T) that our former students still need access to.

If a former student finds that he/she cannot access the portal, it is likely due to a password update issue. For password assistance please contact the Help Desk at 805-756-7000 during regular business hours.

To avoid collection activity associated with a past due debt, Cal Poly strongly recommends that its former students monitor their student account activity on a weekly basis for up to 6 months after separating from the school.

Before separating from Cal Poly, it is expected that a student account be paid in full. However, if full payment is not possible, it is the policy of the Student Accounts Office to work with its former students to create a monthly payment plan (amount and due date are determined by Cal Poly and are not negotiable). If successfully executed, such a payment plan will prevent the student's repayment status from being reported the the three major credit bureaus. However, until the student account balance is paid in full, the student has no access to any Cal Poly services - which include transcripts and future registration. Additionally, Cal Poly is required to annually report the debt to the Franchise Tax Board for refund garnishment. These two methods of collection are not negotiable.

Although Cal Poly appreciates all repayment efforts, collection processes continue unless the student enters into, and successfully maintains, a formal monthly payment plan with Cal Poly.

Entering into a payment plan with Cal Poly:

  • Email Cal Poly's Repayment Counselor using a non-Cal Poly assigned email address with the following information:

    Student's full name.
    EMPL ID# or last 4 of SS#.
    Last term of enrollment.
    Request a payment arrangement - and if you do not know why you owe, ask for a summary of the debt.
    Current HOME address and phone number.

  • After reviewing the account activity, the Repayment Counselor will email the student with the terms of the repayment plan offer. Because the terms are not negotiable, the student will send an ACCEPT or DECLINE email to the Repayment Counselor, and the payment plan will commence. Payments not received on time for any reason automatically void the payment plan.

Important Information

Former students who enter into, but do not successfully maintain, a payment plan are placed back into the collection processes. These processes, along with the annual tax refund garnishment and records hold (explained above), may include the following:

  • Collection agency assignment;
  • Negative credit reporting to the three major credit bureaus.

Once assigned to a collection agency, entering into a payment plan is no longer an option.

Cal Poly does not negotiate the removal of accurately reported negative credit reporting.

Cal Poly does not accept settlement offers on debts owed.

To make an online payment, see Making Online Payments.