Inclusive Customer Service

The way we interact with our customers goes a long way in creating a safe and inclusive environment. This training will discuss ways to engage your community members with services that are welcoming to all. Participants will discuss how to build cultural fluency and navigate conflict in a professional and inclusive manner that meets the unique needs of each customer.

Learning Objectives:

After completing this training, participants will be able to:

• Identify the core principles of inclusive customer service
• Understand strategies for inclusively serving diverse populations
• Reflect on and practice navigating conflict in customer service in an inclusive manner

Level: Beginner

Modality: Lecture style with discussion and breakouts

• Contact: Karina Trejo, ktrejomelendez@fullerton.edu, learnandgrow@calpoly.edu
• Date and Time: April 09 | 10:00 AM - 11:00 AM
• Location: Zoom