Customer Engagement Bootcamp

"Think customer service is just smiling and nodding? Think again! Join us for a high-energy, low-pressure Customer Engagement Boot Camp! In just two hours, you'll get the inside scoop on what customer engagement actually means, how to rock it in person, on the phone, or over email, and how to build a game plan to level up your skills back on the job. Whether you're still figuring it out or you're the go-to trainer on this skill, this session is for everyone. Expect lively lectures, group chats, and breakout rooms that are more "fun coffee chat" than "awkward icebreaker."

Cameras optional, enthusiasm encouraged--and by the end you'll be on your way to engaging customers like a pro.

Zoom's closed captioning will be enabled. To request additional reasonable accommodations to attend, please email learn-dev@csus.edu at the time of registration, and no later than five business days prior to the training session.

Registration opens September 8th

• Contact: Christine Hall, cnhall@csus.edu, learnandgrow@calpoly.edu
• Date and Time: October 10 | 09:00 AM - 11:30 AM
• Location: Zoom