Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict

Conflict is an unavoidable aspect of human existence, so it's vital to develop communication skills that will help you navigate these challenging moments. Join this book circle as we discuss author Jeremy Pollack's real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth. You'll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.

• Contact: Employee and Organization Development, 805-756-7478, learnandgrow@calpoly.edu
• Date and Time: February 02 - February 23 | 01:00 PM - 02:00 PM
• Location: Zoom