De-escalation Strategies for Difficult Situations

Many offices and departments have staff who are public- or front-facing, and those folks are often the first point of contact for a variety of people. This includes people who might be frustrated, angry, experiencing some sort of crisis, or any other variety of things that might need to be addressed in the moment while keeping everyone involved safe. This training session will offer strategies for de-escalating tense interactions, have attendees identify the strengths of their conflict style, and practice ways to apply their strengths in hectic moments.

All CIE programs aim to build equitable and inclusive community spaces for learning, often while simultaneously addressing issues that can be sensitive and/or challenging. To ensure that these conversations stay productive, participants are expected to follow our community agreements and the SDSU Principles of Community. Facilitators will always aim to address with empathy any behaviors that are inconsistent with these agreements; however, we do reserve the right to remove and/or prohibit from future participation any participants whose disruptive behavior persists. By registering, you indicate that you have read and agree with this statement. All CIE programs are open and available to all, regardless of race, sex, color, ethnicity or national origin.

• Contact: Employee and Organization Development, 805-756-7478, eod@calpoly.edu
• Date and Time: November 16 | 10:00 AM - 12:00 PM
• Location: Zoom