The Facilities Help Center is the first point of contact for all facilities-related requests. Submit a service request using the link below or call the Help Center for assistance.
Please tell us how we did! If you’ve submitted a service request, please fill out our Customer Satisfaction Survey. Click the link and select any of your past requests to review your experience. We’re grateful for the feedback!
Facilities Management & Development maintains state buildings, grounds, and the campuswide road and utility infrastructure. Repairs to the as-built/as-designed facility are typically covered under maintenance. Maintenance of non-state buildings may be performed on a recharge basis. Any improvements or maintenance of improvements due to change of use are also performed on a recharge basis.
| EXAMPLES of Types of Service Requests | Funding |
| Repair Ceiling Tiles in Classrooms/Labs | Maintenance |
| Repair Department Furniture (not attached) | Chargeback |
| Install Keyboard Trays | Chargeback |
| Repair flooring or wall tile to match. If FMD is unable to match the existing product based on cost or availability and the customer requests a specific material that is not used by FMD, this is not considered maintenance. | Chargeback |
| FMD replaces items that are part of the original installation. When departments add specialized equipment and those systems fail, the customer is responsible for maintenance and repairs. | Chargeback |
| EXAMPLES of Types of Service Requests | Funding |
| Walk-in Refrigerators and Freezers | Case by case |
| Free Standing Refrigerator | Chargeback |
| Utilidor Maintenance | Chargeback |
| EXAMPLES of Types of Service Requests | Funding |
| Event Prep | Chargeback |
| Deep Cleaning Request of Dept. Offices | Chargeback |
| EXAMPLES of Types of Service Requests | Funding |
| Lighting Ballast Repair | Maintenance |
| New light fixtures requested due to light vibrancy. The lights are working per the original design. | Chargeback |
| Repair Broken Outlets | Maintenance |
| Replace Exit Signs | Maintenance |
| Outside Lights | Maintenance |
| Smoke Detectors | Maintenance |
| Tripped Breakers | Maintenance |
| EXAMPLES of Types of Service Requests | Funding |
| Lab Air Compressors | Chargeback |
| Department-Owned Air Compressors | Chargeback |
| Building Control Air Compressors | Maintenance |
| Fan Belts on Air Handlers | Chargeback |
| Fume Hood Exhaust | Maintenance |
| Greenhouses | Chargeback |
| Maintain Building HVAC Systems | Maintenance |
| EXAMPLES of Types of Service Requests | Funding |
| Pest Cleanup | Case by Case |
| Landscape Cleanup (blow leaves, powerwash) prior to an event | Chargeback |
| Overflowing trash (Outside only) | Maintenance |
| EXAMPLES of Types of Service Requests | Funding |
| Fix Door Closers | Maintenance |
| Key Core Changes | Chargeback |
| Exterior Doors for ADA Operation Installation | Case by Case |
| EXAMPLES of Types of Service Requests | Funding |
| Graffiti Cover-up | Maintenance |
| EXAMPLES of Types of Service Requests | Funding |
| Malfunctioning Drinking Fountains | Maintenance |
| Smell of Gas or Sewage | Maintenance |
| Overflowing or Running Toilet | Maintenance |
| EXAMPLES of Types of Service Requests | Funding |
| Building 48 Ridge Vent repairs, gutter & downspout repairs and replacements, clogged drains, back-flow tests, greenhouse glass pane replacement | Maintenance |
| EXAMPLES of Types of Service Requests | Funding |
| Building 48 Fertilizer Injector repair | Chargeback |
Priority |
Examples by Priority (not an extensive list) |
|
|---|---|---|
| 1 | Emergency 1-24 Hours |
|
| 2 | Urgent 24-48 Hours |
|
| 3 | Important 3 Days |
|
| 4 | Corrective 5-15 Days |
|
| 5 | Elective 10-30 Days |
|
Priority |
Examples by Priority (not an extensive list) |
|
|---|---|---|
| 1 | Emergency 1-24 Hours |
|
| 2 | Urgent 24-48 Hours |
|
| 3 | Important 3 Days |
|
| Trade | July 1, 2024 Rates | |||
|---|---|---|---|---|
| Base Rate | Overtime Hours 1.1% * | Markup Regular 20% | Markup Overtime 20% | |
| Project Management | 153.80 | 184.56 | ||
| Carpenter Shop | 66.67 | 73.34 | 80.00 | 88.00 |
| Central Plant | 83.90 | 92.29 | 100.68 | 110.75 |
| Custodial Services | 42.97 | 47.27 | 51.56 | 56.72 |
| Electric Shop | 80.70 | 88.77 | 96.84 | 106.52 |
| Engineering Services | 77.76 | 85.54 | 93.31 | 102.64 |
| Fleet Services | 72.79 | 80.07 | 87.35 | 96.08 |
| Landscape Services | 49.67 | 54.64 | 59.60 | 65.56 |
| Lock Shop | 73.09 | 80.40 | 87.71 | 96.48 |
| Paint Shop | 70.33 | 77.36 | 84.40 | 92.84 |
| Plumbing Shop | 75.79 | 83.37 | 90.95 | 100.04 |
| Laborers & Suppt Svc. | 48.41 | 53.25 | 58.09 | 63.90 |
* Overtime hours are charged at a 1.1% verses a 1.5% due to regular maintenance work being performed the majority of the day.
Please note that most chargeback work is performed outside normal business hours and is subject to overtime charges including meals and labor.
Questions?
Facilities Help Center
Hours of operation:
Monday - Friday 7:30 a.m. - 4:30 p.m.
Facilities After Hours:
For urgent Facilities requests after 4:30 p.m. and before 7:30 a.m., please use the following contact numbers:
For non-urgent issues that can wait until the next business day, please click here.
Dane Wolff
Customer Service Coordinator
Notifications, Facilites Work Order Requests, Lost and Found, Telephone Coordinator, Concur Travel Support
Jenna Hester
Customer Service Coordinator
Invoice Processing, Website management, Gasboy Monthly Reports, Safety Meeting Recorder, Adobe Powerforms
Alex Anderson
Customer Service Coordinator
Housing Requests, CSU Maritime Requests, Safety Vouchers, Pro Card Processing, Conference Room Scheduling
Sonika Da Costa
Customer Service Coordinator
Time Keeping, Meals & Miles, Housing Requests, CSU Maritime Requests, Lost and Found
Casie Hill
Executive Director of Customer & Business Services
Carey Blauvelt
Financial Analyst
Tina Flack
Business Analyst
Dawn Rudder
Financial & Business Analyst
Rachel Kline
Interim Personnel Manager
Tracy Jewell
Customer and Financial Services Manager
Victoria Sauceda
Lead Business Services Coordinator
