Facilities Help Center

The Facilities Help Center is the first point of contact for all facilities-related requests. Submit a service request using the link below or call the Help Center for assistance.

Please tell us how we did! If you’ve submitted a service request, please fill out our Customer Satisfaction Survey. Click the link and select any of your past requests to review your experience. We’re grateful for the feedback!

Wondering If Your Request Is Covered Under Maintenance?

Facilities Management & Development maintains state buildings, grounds, and the campuswide road and utility infrastructure. Repairs to the as-built/as-designed facility are typically covered under maintenance. Maintenance of non-state buildings may be performed on a recharge basis. Any improvements or maintenance of improvements due to change of use are also performed on a recharge basis.

Service Request Priority Structure


Examples by Priority (not an extensive list)

1 Emergency
1-24 Hours
  • Fire or explosion
  • Significant hazardous material spill or contamination
  • Electrical sparks, smoke, downed power poles or lines
  • Risk to animal life or safety
  • MAJOR water, sewer, gas, or electrical outages
  • Broken steam, water, or gas line
  • Toilet overflowing, sewage leak, back-up
  • Elevator entrapment (people inside)
  • HVAC failure in an animal or science facility, computer lab, or server
  • Gas leak or smell of gas
  • Breaker reset preventing academic instruction
2 Urgent
24-48 Hours
  • Major equipment failure
  • Inoperable locks/space cannot be secured – broken door or locks
  • Loss of temperature (control) cooling in refrigerated freezers or coolers
  • Clogged storm drains during rain (posing a flooding concern)
  • ADA compliance issue (inoperative door opener, obstructed route)
3 Important
3 Days
  • State Fire Marshal and code compliance corrective actions (CARB, RWQB, APCD)
  • Elevator Outage if another elevator is in service for the building or the building is unoccupied
  • Graffiti Removal (non-urgent)
  • Hot/Cold call (within the range of 59-87 degrees
4 Corrective
5-15 Days
  • Estimate Requests
  • USRs
  • Dripping faucets or showers (slow, contained by sink or shower drains)
  • Changing Light Bulbs
5 Elective
10-30 Days
  • Mount name plates, TVs, pictures, and whiteboards
  • EVENT Support
  • Painting offices, special requests, or deep cleaning/waxing floors

Curious about the cost of charge-back work? Request an estimate or review the labor rates below

Trade January 2020 Rate
Regular Hours Overtime Hours 1.1% * Markup Regular 17% Markup Overtime 17%
Carpentry 61.91 68.10 72.43 79.67
Central Plant 62.29 68.51 72.88 80.16
Custodial 28.27 31.10 33.08 36.39
Electric 70.69 77.75 82.70 90.97
Engineering 69.65 76.62 81.49 89.64
Fleet 68.26 75.09 79.87 87.85
Landscaping 37.72 41.50 44.14 48.55
Lock Shop 56.57 62.22 66.18 72.80
Moving 36.34 39.98 42.52 46.77
Painting 53.03 58.33 62.04 68.25
Plumbing 70.34 77.37 82.29 90.52
Road Crew 51.37 56.51

* Overtime hours are charged at a 1.1% verses a 1.5% due to regular maintenance work being performed the majority of the day.

Please note that most chargeback work is performed outside normal business hours and is subject to overtime charges including meals and labor.


Facilities Help Center

Hours of operation:
Monday - Friday 7:30 a.m. - 4:30 p.m.

Facilties After Hours:

For urgent Facilities requests after 4:30 p.m. and before 7:30 a.m., please use the following contact numbers:

Cal Poly Police Department can be reached 24/7 at (805)756-2281
The Facilities Engineering Services crew can be reached at (805)756-2127
The Poly Canyon Village (Housing) crew can be reached at (805)748-8712

For non-urgent issues that can wait until the next business day, please click here.