Facilities Help Center

The Facilities Help Center is the first point of contact for all facilities-related requests. Submit a service request using the link below or call the Help Center for assistance.

Please tell us how we did! If you’ve submitted a service request, please fill out our Customer Satisfaction Survey. Click the link and select any of your past requests to review your experience. We’re grateful for the feedback!

Wondering If Your Request Is Covered Under Maintenance?

Facilities Management & Development maintains state buildings, grounds, and the campuswide road and utility infrastructure. Repairs to the as-built/as-designed facility are typically covered under maintenance. Maintenance of non-state buildings may be performed on a recharge basis. Any improvements or maintenance of improvements due to change of use are also performed on a recharge basis.

Examples of Types of Service Requests - Chargeback vs Maintenance

  • Carpenter Shop
    EXAMPLES of Types of Service Requests Funding
    Repair Ceiling Tiles in Classrooms/Labs Maintenance
    Repair Department Furniture (not attached) Chargeback
    Install Keyboard Trays Chargeback
    Repair flooring or wall tile to match. If FMD is unable to match the existing product based on cost or availability and the customer requests a specific material that is not used by FMD, this is not considered maintenance. Chargeback
    FMD replaces items that are part of the original installation. When departments add specialized equipment and those systems fail, the customer is responsible for maintenance and repairs. Chargeback
  • Central Plant
    EXAMPLES of Types of Service Requests Funding
    Walk-in Refrigerators and Freezers Case by case
    Free Standing Refrigerator Chargeback
    Utilidor Maintenance Chargeback
  • Custodial Services
    EXAMPLES of Types of Service Requests Funding
    Event Prep Chargeback
    Deep Cleaning Request of Dept. Offices Chargeback
  • Electric Shop
    EXAMPLES of Types of Service Requests Funding
    Lighting Ballast Repair Maintenance
    New light fixtures requested due to light vibrancy. The lights are working per the original design. Chargeback
    Repair Broken Outlets Maintenance
    Replace Exit Signs Maintenance
    Outside Lights Maintenance
    Smoke Detectors Maintenance
    Tripped Breakers Maintenance
  • Engineering Services
    EXAMPLES of Types of Service Requests Funding
    Lab Air Compressors Chargeback
    Department-Owned Air Compressors Chargeback
    Building Control Air Compressors Maintenance
    Fan Belts on Air Handlers Chargeback
    Fume Hood Exhaust Maintenance
    Greenhouses Chargeback
    Maintain Building HVAC Systems Maintenance
  • Landscaping Services
    EXAMPLES of Types of Service Requests Funding
    Pest Cleanup Case by Case
    Landscape Cleanup (blow leaves, powerwash) prior to an event Chargeback
    Overflowing trash (Outside only) Maintenance
  • Lock Shop
    EXAMPLES of Types of Service Requests Funding
    Fix Door Closers Maintenance
    Key Core Changes Chargeback
    Exterior Doors for ADA Operation Installation Case by Case
  • Paint Shop
    EXAMPLES of Types of Service Requests Funding
    Graffiti Cover-up Maintenance
  • Plumbing Shop
    EXAMPLES of Types of Service Requests Funding
    Malfunctioning Drinking Fountains Maintenance
    Smell of Gas or Sewage Maintenance
    Overflowing or Running Toilet Maintenance
  • Various Shops
    EXAMPLES of Types of Service Requests Funding
    Building 48 Ridge Vent repairs, gutter & downspout repairs and replacements, clogged drains, back-flow tests, greenhouse glass pane replacement Maintenance
  • N/A
    EXAMPLES of Types of Service Requests Funding
    Building 48 Fertilizer Injector repair Chargeback

Service Request Priority Structure


Examples by Priority (not an extensive list)

1 Emergency
1-24 Hours
  • Fire or explosion
  • Significant hazardous material spill or contamination
  • Electrical sparks, smoke, downed power poles or lines
  • Risk to animal life or safety
  • MAJOR water, sewer, gas, or electrical outages
  • Broken steam, water, or gas line
  • Toilet overflowing, sewage leak, back-up
  • Elevator entrapment (people inside)
  • HVAC failure in an animal or science facility, computer lab, or server
  • Gas leak or smell of gas
  • Breaker reset preventing academic instruction
2 Urgent
24-48 Hours
  • Major equipment failure
  • Inoperable locks/space cannot be secured – broken door or locks
  • Loss of temperature (control) cooling in refrigerated freezers or coolers
  • Clogged storm drains during rain (posing a flooding concern)
  • ADA compliance issue (inoperative door opener, obstructed route)
3 Important
3 Days
  • State Fire Marshal and code compliance corrective actions (CARB, RWQB, APCD)
  • Elevator Outage if another elevator is in service for the building or the building is unoccupied
  • Graffiti Removal (non-urgent)
  • Hot/Cold call (within the range of 59-87 degrees
4 Corrective
5-15 Days
  • Estimate Requests
  • USRs
  • Dripping faucets or showers (slow, contained by sink or shower drains)
  • Changing Light Bulbs
5 Elective
10-30 Days
  • Mount name plates, TVs, pictures, and whiteboards
  • EVENT Support
  • Painting offices, special requests, or deep cleaning/waxing floors

Curious about the cost of charge-back work? Request an estimate or review the labor rates below

Trade January 2020 Rate
Regular Hours Overtime Hours 1.1% * Markup Regular 17% Markup Overtime 17%
Carpentry 61.91 68.10 72.43 79.67
Central Plant 62.29 68.51 72.88 80.16
Custodial 28.27 31.10 33.08 36.39
Electric 70.69 77.75 82.70 90.97
Engineering 69.65 76.62 81.49 89.64
Fleet 68.26 75.09 79.87 87.85
Landscaping 37.72 41.50 44.14 48.55
Lock Shop 56.57 62.22 66.18 72.80
Moving 36.34 39.98 42.52 46.77
Painting 53.03 58.33 62.04 68.25
Plumbing 70.34 77.37 82.29 90.52
Road Crew 51.37 56.51

* Overtime hours are charged at a 1.1% verses a 1.5% due to regular maintenance work being performed the majority of the day.

Please note that most chargeback work is performed outside normal business hours and is subject to overtime charges including meals and labor.


Facilities Help Center

Hours of operation:
Monday - Friday 7:30 a.m. - 4:30 p.m.

Facilities After Hours:

For urgent Facilities requests after 4:30 p.m. and before 7:30 a.m., please use the following contact numbers:

Cal Poly Police Department can be reached 24/7 at (805)756-2281
The Facilities Engineering Services crew can be reached at (805)756-2127
The Poly Canyon Village (Housing) crew can be reached at (805)748-8712

For non-urgent issues that can wait until the next business day, please click here.