Facilities Help Center
The Facilities Help Center is the first point of contact for all facilities-related requests. Submit a service request using the link below or call the Help Center for assistance.
Please tell us how we did! If you’ve submitted a service request, please fill out our Customer Satisfaction Survey. Click the link and select any of your past requests to review your experience. We’re grateful for the feedback!
Wondering If Your Request Is Covered Under Maintenance?
Facilities Management & Development maintains state buildings, grounds, and the campuswide road and utility infrastructure. Repairs to the as-built/as-designed facility are typically covered under maintenance. Maintenance of non-state buildings may be performed on a recharge basis. Any improvements or maintenance of improvements due to change of use are also performed on a recharge basis.
Service Request Priority Structure
Priority |
Examples by Priority (not an extensive list) |
1 |
Emergency 1-24 Hours |
- Fire or explosion
- Significant hazardous material spill or contamination
- Electrical sparks, smoke, downed power poles or lines
- Risk to animal life or safety
- MAJOR water, sewer, gas, or electrical outages
- Broken steam, water, or gas line
- Toilet overflowing, sewage leak, back-up
- Elevator entrapment (people inside)
- HVAC failure in an animal or science facility, computer lab, or server
- Gas leak or smell of gas
- Breaker reset preventing academic instruction
|
2 |
Urgent 24-48 Hours |
- Major equipment failure
- Inoperable locks/space cannot be secured – broken door or locks
- Loss of temperature (control) cooling in refrigerated freezers or coolers
- Clogged storm drains during rain (posing a flooding concern)
- ADA compliance issue (inoperative door opener, obstructed route)
|
3 |
Important 3 Days |
- State Fire Marshal and code compliance corrective actions (CARB, RWQB, APCD)
- Elevator Outage if another elevator is in service for the building or the building is unoccupied
- Graffiti Removal (non-urgent)
- Hot/Cold call (within the range of 59-87 degrees
|
4 |
Corrective 5-15 Days |
- Estimate Requests
- USRs
- Dripping faucets or showers (slow, contained by sink or shower drains)
- Changing Light Bulbs
|
5 |
Elective 10-30 Days |
- Mount name plates, TVs, pictures, and whiteboards
- EVENT Support
- Painting offices, special requests, or deep cleaning/waxing floors
|
Curious about the cost of charge-back work? Request an estimate or review the labor rates below
Trade |
January 2020 Rate |
Regular Hours |
Overtime Hours 1.1% * |
Markup Regular 17% |
Markup Overtime 17% |
Carpentry |
61.91 |
68.10 |
72.43 |
79.67 |
Central Plant |
62.29 |
68.51 |
72.88 |
80.16 |
Custodial |
28.27 |
31.10 |
33.08 |
36.39 |
Electric |
70.69 |
77.75 |
82.70 |
90.97 |
Engineering |
69.65 |
76.62 |
81.49 |
89.64 |
Fleet |
68.26 |
75.09 |
79.87 |
87.85 |
Landscaping |
37.72 |
41.50 |
44.14 |
48.55 |
Lock Shop |
56.57 |
62.22 |
66.18 |
72.80 |
Moving |
36.34 |
39.98 |
42.52 |
46.77 |
Painting |
53.03 |
58.33 |
62.04 |
68.25 |
Plumbing |
70.34 |
77.37 |
82.29 |
90.52 |
Road Crew |
51.37 |
56.51 |
|
|
* Overtime hours are charged at a 1.1% verses a 1.5% due to regular maintenance work being performed the majority of the day.
Please note that most chargeback work is performed outside normal business hours and is subject to overtime charges including meals and labor.
Questions?
Facilities Help Center
Hours of operation:
Monday - Friday 7:30 a.m. - 4:30 p.m.
Facilties After Hours:
For urgent Facilities requests after 4:30 p.m. and before 7:30 a.m., please use the following contact numbers:
Cal Poly Police Department can be reached 24/7 at (805)756-2281
The Facilities Engineering Services crew can be reached at (805)756-2127
The Poly Canyon Village (Housing) crew can be reached at (805)748-8712
For non-urgent issues that can wait until the next business day, please click here.
Facilities Help Center Contacts
Jill Baxter
Customer Service Manager
Cassandra Loya
Customer Service Coordinator
Phileasha Cantu
Customer Service Coordinator
Hallee Harper-Kinney
Lead Customer Service Coordinator
Alyssa Vardas
Customer Service Coordinator
Aaron Sloane
Customer Service Coordinator
Customer and Business Services Contacts
Casie Hill
Director of Customer & Business Services
Carey Blauvelt
Financial Analyst
Tina Flack
Business Analyst
Vacant
Personnel & Training Manager
Rachel Kline
Personnel Analyst
Alexandra Robin
Report Writer