Which browser should I use to submit service request?
Please use only the Chrome browser when using Planon. Internet Explorer and Firefox are not compatible.
How will I enter a service request in Planon?
There will be a link to submit a request in the my.calpoly portal just like the current self service link, but with a slightly different name.
Will there be training available for Planon?
Yes, open labs will be offered in late February. Keep an eye on this webpage and the Cal Poly report for more details. Additionally user guides are available.
Will I be able to see all the service requests for my department or only my own?
You will only be able to see your requests. However, Planon is very easy and intuitive to use so your colleagues should be able to navigate easily and you can always contact us for assistance.
Will there be a gap between when FAMIS service is ended and when Planon service becomes available?
Yes! FAMIS self service through the my.calpoly portal will end on February 1, 2021. Between Feburary 1 and February 16 when Planon goes live we ask that all non-critical requests be held and submitted on or after the 16th. Critical may be submitted by emailing firstname.lastname@example.org or by calling 805-756-5555.