New Employee Frequently Asked Questions
We realize as you explore and learn about the culture and resources of our campus, you may find yourself having questions that span the knowledge of various departments. Below you’ll find answers to questions we get asked most from our new employees.
Benefits and Employee Services
Am I eligible for CSU health/dental/vision plan coverage?
To be eligible for plan coverage:
- An employee must be appointed at least half-time (equivalent to 7.5 weighted teaching units for academic year appointments) for more than six months, or:
- If employed in an R03 Lecturer or Coach Academic Year position, an employee must be appointed for at least six (6) weighted teaching units for at least two quarters.
- Qualifying appointments may be either permanent or temporary.
Once an employee has acquired eligibility and has enrolled in a plan, he/she may continue enrollment during subsequent continuous appointments of at least half-time (6 weighted teaching units for Academic Year Lecturer/Coach positions), regardless of the duration of their new appointment.
How can I talk to someone about my benefits?
- Email firstname.lastname@example.org
- Visit the HR Virtual Front Desk: Monday-Friday, 10am-3pm
- Attend the monthly Benefits Info Virtual Lunch and Learn
- Where can I find answers to more Benefits FAQs?
Employee and Organization Development
How can I continue to grow my professional development at Cal Poly?
Your continued professional development is essential for you and the University. Find the right learning resources to support your short-term performance enhancement and long-term career aspiration goals. Access Employee Toolkits here.
What learning opportunities are there to connect with others to help me learn, network, and develop my career?
Cal Poly employees have access to a wide variety of live learning offerings and thousands of online courses through LinkedIn Learning and the Learning Hub.
Some of the most effective learning experiences are found through connecting with others who have similar values and interests. See other learning opportunities here.
What compliance trainings I am required to take and who should I reach out to if I have questions regarding trainings?
If you have questions regarding why you are assigned a specific training or other information about the training please contact the coordinator. See the list of assigned compliance trainings and their coordinator's here.
Where can I find information and resources on employee wellbeing?
The best place to find information and resources on employee wellbeing is the Wellbeing Toolkit, which is available on Employee and Organization Development's webiste here.
How can I sign up for wellbeing workshops?
Wellbeing workshops can be found on:
- Employee and Organization's site under Courses and Workshops
- Human Resources Upcoming Benefits Events website
- Empathia's MyLifeMatters.com (Enter calpoly at the Sign In prompt)
What is the Employee Assistance Program (EAP) and how do I access it?
CalPoly's EAP is LifeMatters by Empathia. Services are available on a variety of issues, including Wellbeing, Relationships, Financial, Health, Counseling, Legal and more. Employees and their dependents can access services by calling 800-367-7474, on the web at mylifematters.com (calpoly), or through the LifeMatters app. Click here to learn more.
Faculty Staff Associations
What is a Faculty Staff Association?
The FSAs are social and community-building groups for Cal Poly faculty and staff. The FSAs host a variety of events, programs, and initiatives including socials, social justice efforts, mentorship with students and more! Learn more about all the FSAs by visiting the FSA Website.
How do I connect with a Faculty Staff Association?
Sign up for a mailing list if you are interested in joining and/or receiving additional information about any or all of the FSAs.
What types for Faculty Staff Associations are there?
Cal Poly has more than 7 different identity-based FSAs that are listed here.
What type of events do FSAs host?
FSAs host a variety of social, professional, and academic events based on their community interests. Virtual events, such as Brown Bag Socials, Book Circles, speakers, and discussion groups have become very popular. See events here.
Information Technology Services
How do I contact someone for technical support?
The ITS Service Desk agents are ready and eager to help with any technical issues you may face. You can Submit A Ticket, send an email to email@example.com, or give us a call at 805-756-7000 between 8am-5pm. Please visit our New Faculty and Staff Tech Resources Page for more info!
What is a PolyCard and how can I get one?
All Cal Poly community members are issued a PolyCard, or campus identification card. Each PolyCard is tied to a Campus Express account, which can be used like a debit card to purchase food, printing, and other supplies on campus.
What is the My Cal Poly Portal and how do I use it?
My Cal Poly Portal connects students, staff, and faculty to campus apps and information. The Portal requires a Cal Poly username and password for access. Once logged in, users can find quick links to campus apps like Canvas, manage their personal information, access email & calendar, and receive important campus notifications. Click here for more info on the portal.
Office of University Diversity & Inclusion
What is the Office of University Diversity and Inclusion (OUDI) and its mission?
The Office of University Diversity and Inclusion leads efforts to build diversity and promote inclusion through a collective impact framework that connects with partners and aligns university-wide efforts in order to achieve inclusive excellence; attract and respond to a diverse campus community; and nurture a respectful and inclusive campus climate.
How can I find out the most up to date information on OUDI and DEI efforts, resources, and events?
Visit the OUDI Website for up-to-date information and events, and follow OUDI’s social media accounts: Instagram @CalPolyOUDI| Twitter: @CalPolyOUDI | Facebook: facebook.com/CalPolyDiversityandInclusion
What are the main initiatives of OUDI?
OUDI is involved in a number of institution-wide efforts and initiatives including:
- Building systems that focus on developing networks within the university and bridges to local communities.
- Supporting the development and implementation of Diversity Action Plans across the university.
- Developing a comprehensive, university-wide training system with a focus on developing core competencies and featuring parallel, tiered faculty and staff programs that focus on inclusive hiring practices, and the development of a certificate program.
- Conducting research that focuses on our progress toward becoming a Hispanic Serving Institution (HSI), securing external grant funding, and on gathering data to better direct and inform our work.
Who do I contact if I have questions about my paycheck?
Contact your assigned Payroll representative here.
How do I access my paystubs?
You can register with Cal Employee Connect to download statements and W2 forms. For more information including a registration step-by-step guide click here.
How do I report if I have been absent from work?
You report your absences online through Absence Management Self Service (AMSS). You can access a quick start guide here.
What is the number one crime the campus experiences?
Theft. Mostly of property that is left unsecured.
Where can I go to register my property?
Go to the Cal Poly Police Department’s website by clicking on the Property Registration link where you will be provided with instructions on how to fill out and submit the form.
Where can I find more information about the Cal Poly Police Department?
Additional information about the Cal Poly Police Department can be found on their website by clicking on this link.
What can I recycle in my office, either on campus or working from home?
The materials accepted for recycling on campus – cans, glass and plastic bottles, clean paper and cardboard – are the same on campus and throughout San Luis Obispo County. See more information on our website.
How can I keep up-to-date on sustainability news and events on campus?
Sign up for our monthly Sustainability newsletter
Where can I find tips on sustainability on campus?
Questions about energy, water, transportation, Zero waste and more can be found on Cal Poly’s Sustainability
Transportation and Parking Services
How do I get a staff parking permit, how much does it cost, and where should I park on campus?
Information about parking lots, parking rates, and how to purchase permits as a staff or faculty member can be found on the Staff Parking page.
How do I sign up for payroll deduction?
Employees of ASI and CPC can enroll or cancel payroll deducted parking with your respective Human Resource department. Eligible state employees are able to enroll, change, or cancel payroll deduction status through the Cal Poly portal. Access the link in the ‘My Job Tasks’ portlet as shown on the Staff Parking page.
Why do Cal Poly employees have to pay for parking?
The concept of "pay for parking" on campuses of The California State University is at the direction of the State Legislature and is based on the knowledge that parking facilities must be paid for by the user. All CSU campuses have this same requirement. The money collected for parking permits reimburses the state for costs of constructing, operating and maintaining parking facilities. More information about TAPS policies can be found in our Rules and Regulations.
Do you have a new employee question that’s not answered here? Send us your message and we’ll make sure it gets answered!