Facilities Help Center

The Facilities Help Center is the first point of contact for all facilities-related requests. Submit a service request using the link below or call the Help Center for assistance.

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Service Requests

SUBMIT YOUR

SERVICE REQUEST
ONLINE

**Please use Google Chrome web browser

Popular Forms

Move Request

Surplus Request

Special Event

Wondering If Your Request Is Covered Under Maintenance?

Facilities Management & Development maintains state buildings, grounds, and the campuswide road and utility infrastructure. Repairs to the as-built/as-designed facility are typically covered under maintenance. Maintenance of non-state buildings may be performed on a recharge basis. Any improvements or maintenance of improvements due to change of use are also performed on a recharge basis.

Examples of Types of Service Requests - Chargeback vs Maintenance

Carpenter Shop

EXAMPLES of Types of Service Requests	Funding
Repair Ceiling Tiles in Classrooms/Labs	Maintenance
Repair Department Furniture (not attached)	Chargeback
Install Keyboard Trays	Chargeback
Repair flooring or wall tile to match. If FMD is unable to match the existing product based on cost or availability and the customer requests a specific material that is not used by FMD, this is not considered maintenance.	Chargeback
FMD replaces items that are part of the original installation. When departments add specialized equipment and those systems fail, the customer is responsible for maintenance and repairs.	Chargeback

Central Plant

EXAMPLES of Types of Service Requests	Funding
Walk-in Refrigerators and Freezers	Case by case
Free Standing Refrigerator	Chargeback
Utilidor Maintenance	Chargeback

Custodial Services

EXAMPLES of Types of Service Requests	Funding
Event Prep	Chargeback
Deep Cleaning Request of Dept. Offices	Chargeback

Electric Shop

EXAMPLES of Types of Service Requests	Funding
Lighting Ballast Repair	Maintenance
New light fixtures requested due to light vibrancy. The lights are working per the original design.	Chargeback
Repair Broken Outlets	Maintenance
Replace Exit Signs	Maintenance
Outside Lights	Maintenance
Smoke Detectors	Maintenance
Tripped Breakers	Maintenance

Engineering Services

EXAMPLES of Types of Service Requests	Funding
Lab Air Compressors	Chargeback
Department-Owned Air Compressors	Chargeback
Building Control Air Compressors	Maintenance
Fan Belts on Air Handlers	Chargeback
Fume Hood Exhaust	Maintenance
Greenhouses	Chargeback
Maintain Building HVAC Systems	Maintenance

Landscaping Services

EXAMPLES of Types of Service Requests	Funding
Pest Cleanup	Case by Case
Landscape Cleanup (blow leaves, powerwash) prior to an event	Chargeback
Overflowing trash (Outside only)	Maintenance

Lock Shop

EXAMPLES of Types of Service Requests	Funding
Fix Door Closers	Maintenance
Key Core Changes	Chargeback
Exterior Doors for ADA Operation Installation	Case by Case

Paint Shop

EXAMPLES of Types of Service Requests	Funding
Graffiti Cover-up	Maintenance

Plumbing Shop

EXAMPLES of Types of Service Requests	Funding
Malfunctioning Drinking Fountains	Maintenance
Smell of Gas or Sewage	Maintenance
Overflowing or Running Toilet	Maintenance

Various Shops

EXAMPLES of Types of Service Requests	Funding
Building 48 Ridge Vent repairs, gutter & downspout repairs and replacements, clogged drains, back-flow tests, greenhouse glass pane replacement	Maintenance

N/A

EXAMPLES of Types of Service Requests	Funding
Building 48 Fertilizer Injector repair	Chargeback

Service Request Priority Structure

Priority		Examples by Priority (not an extensive list)
1	Emergency 1-24 Hours		Fire or explosion Significant hazardous material spill or contamination Electrical sparks, smoke, downed power poles or lines Risk to animal life or safety MAJOR water, sewer, gas, or electrical outages Broken steam, water, or gas line Toilet overflowing, sewage leak, back-up Elevator entrapment (people inside) HVAC failure in an animal or science facility, computer lab, or server Gas leak or smell of gas Breaker reset preventing academic instruction
2	Urgent 24-48 Hours		Major equipment failure Inoperable locks/space cannot be secured – broken door or locks Loss of temperature (control) cooling in refrigerated freezers or coolers Clogged storm drains during rain (posing a flooding concern) ADA compliance issue (inoperative door opener, obstructed route)
3	Important 3 Days		State Fire Marshal and code compliance corrective actions (CARB, RWQB, APCD) Elevator Outage if another elevator is in service for the building or the building is unoccupied Graffiti Removal (non-urgent) Hot/Cold call (within the range of 59-87 degrees
4	Corrective 5-15 Days	Estimate Requests USRs Dripping faucets or showers (slow, contained by sink or shower drains) Changing Light Bulbs
5	Elective 10-30 Days	Mount name plates, TVs, pictures, and whiteboards EVENT Support Painting offices, special requests, or deep cleaning/waxing floors

Curious about the cost of charge-back work? Request an estimate or review the labor rates below

Trade	July 1, 2024 Rates
Trade	Base Rate	Overtime Hours 1.1% ^*	Markup Regular 20%	Markup Overtime 20%
Project Management	153.80		184.56
Carpenter Shop	66.67	73.34	80.00	88.00
Central Plant	83.90	92.29	100.68	110.75
Custodial Services	42.97	47.27	51.56	56.72
Electric Shop	80.70	88.77	96.84	106.52
Engineering Services	77.76	85.54	93.31	102.64
Fleet Services	72.79	80.07	87.35	96.08
Landscape Services	49.67	54.64	59.60	65.56
Lock Shop	73.09	80.40	87.71	96.48
Paint Shop	70.33	77.36	84.40	92.84
Plumbing Shop	75.79	83.37	90.95	100.04
Laborers & Suppt Svc.	48.41	53.25	58.09	63.90

^* Overtime hours are charged at a 1.1% verses a 1.5% due to regular maintenance work being performed the majority of the day.

Please note that most chargeback work is performed outside normal business hours and is subject to overtime charges including meals and labor.

Questions?

Facilities Help Center

Hours of operation:
Monday - Friday 7:30 a.m. - 4:30 p.m.

Facilities After Hours:

For urgent Facilities requests after 4:30 p.m. and before 7:30 a.m., please use the following contact numbers:

Cal Poly Police Department can be reached 24/7 at (805)756-2281

The Facilities Engineering Services crew can be reached at (805)756-2127

The Poly Canyon Village (Housing) crew can be reached at (805)748-8712

For non-urgent issues that can wait until the next business day, please click here.